Thank you for visiting https://ilayijia.com/. This page details the terms and conditions of our Shipping Policy.
Order Processing
It’s crucial to clarify that your order processing times are separate from shipping times:
All orders are processed and shipped within 7-14 business days. Orders are not processed on weekends or holidays.
Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders,
Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you.
Shipment Confirmation & Order Tracking
After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
You will then receive a shipment confirmation email notification once your order has shipped (within 7-14 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
Damages, Returns, Exchanges, and Refunds
If you don’t receive your order within 10 days of receiving your shipping confirmation email, please contact us at services@knjy.shop with your name and order number, and we’ll look into it for you.
If your order arrives damaged in any way, please email us as soon as possible at help@ilayijia.com. Please include your order number, details of the damage, and a photo of the item’s condition.
We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim.